Frequently asked questions

How does MSA Arcade work?

Every machine in MSA Arcade is a real arcade cabinet in a physical location, connected to cameras and a network bridge. When you open a machine you see its live video feed and send movement commands to the claw in real time. You line up the claw, drop it, and try to grab a prize — exactly like standing at the cabinet, just over the web.

Are the machines and prizes real?

Yes. The machines are genuine physical cabinets, not simulations, and the video you watch is a live stream of the actual machine you are controlling. When you successfully grab a physical prize, it is dispatched to you. Virtual, in-game coins used in some modes are separate: they are for play only and cannot be exchanged for cash.

Is it free to play?

You can start playing for free. MSA Arcade offers free ways to play — including guest access and a Daily Bonus with free plays each day — so you can try the machines before deciding to do anything else. The site is also supported by advertising.

Do I need an account, or can I play as a guest?

You can jump in as a guest without signing up. A guest session lets you explore the catalogue and start playing right away. Creating an account saves your progress, tickets, and history across devices, and unlocks competitive modes like the leaderboard and Warrior Challenge. You can upgrade a guest session to a full account at any time without losing your progress.

What game modes are there?

• Levels — a curated progression of live claw machines, each with its own prize and difficulty.
• Daily Bonus — free bonus plays each day that reward tickets toward bigger grabs.
• Case Battle — a head-to-head mode where players stake virtual in-game coins on a round.
• Warrior Challenge — a streak-scoring gauntlet across machines with a global leaderboard.

Is MSA Arcade gambling?

No. MSA Arcade is a skill-and-timing arcade game, not a gambling service. Winning depends on how well you position and time the claw, just like at a physical arcade. The virtual coins used in modes such as Case Battle are in-game items only — they are non-redeemable, non-transferable, and cannot be converted into cash or real-money prizes.

Is the game fair?

The outcome of a grab comes down to your control of the real claw over the live stream — you can see exactly what the machine is doing at all times. Competitive rounds are decided by consistent, transparent rules applied equally to every player, so the result reflects play rather than anything hidden.

What do I need to play?

Just a modern web browser and an internet connection. MSA Arcade runs on phones, tablets, and desktops with nothing to download or install. A stable connection gives the smoothest video and the most responsive claw control.

Who runs MSA Arcade, and how do I get help?

MSA Arcade is operated by Diamond Apps AG in Switzerland. If you have a question that isn't answered here, email us at [email protected]. You can also read more about us, or review our Privacy Policy and Terms of Service.